Shipping & Returns

If your product has spilled or was damaged in transit, please email a picture to shop@nuhairsalon.com upon delivery. 

STANDARD GROUND SHIPPING:

• NuHair Salon only ships to Canadian addresses at this time.
• Our Standard Shipping carrier is Canada Post for all deliveries, in order to accommodate all shipping needs across Canada.  Canada Post will deliver your package to the address indicated on your order. If there is no one available to receive the order, Canada Post will hold your parcel at the closest post office where you will be able to pick it up within a set time frame. In the event the parcel is refused or not picked up within this time frame, it will be sent back to NuHair Salon ‘ Warehouse with the option of re-shipping or refund.
• Tracking is available through Canada Post and will indicate the estimated delivery date.
• Express and Priority shipping are usually available at an additional cost.
• Aerosol and nail polish items are not eligible for air shipping due to government regulated shipping standards.

DELIVERY PROCESSING TIME: Orders are only shipped on weekdays. Orders can take anywhere from 2 to 14 business days to arrive, depending on your area. See your estimated delivery date in your cart in the shipping screen during checkout. At this time, please expect delivery delays as postal services experience much higher demand than normal across the country due to COVID-19. We are all working hard to ship them as fast and as safely as possible! 

PRODUCT DISCLAIMER: While great care has been taken to ensure accuracy of all prices, descriptions, and images, NuHair Salon reserves the right to correct errors or misprints, and adjust prices accordingly.

USE AND FITNESS OF PRODUCT: NuHair Salon will not be liable for any product sold that has been damaged, rendered defective, or from any injury suffered as a result of accident, misuse, abuse, improper or inadequate maintenance of the product, or by any operation outside the normal usage parameters as described in the user instructions shipped with the product, or any other external cause.

NuHair Salon Return Policy

We understand that sometimes the product you purchased may not be the right one for you, and we want all of our customers to enjoy a Style Happy experience at NuHair Salon. If you are not completely satisfied with your purchase, we’ll do our best to help you find the right one. In-store and online purchases are able to be returned at NuHair Salon retail location, provided the below guidelines are met. When returning items ordered online in-store, your online Order Confirmation must be presented. Items ordered online being returned online must be received back to our warehouse prior to the issue of a refund or replacement. 

PRODUCT & HAIR TOOL RETURNS: All liquid products & hair tools may be returned with proof of purchase (in-store receipt, online order confirmation) for a full refund within 30 days of original purchase date. If our Salon has temporarily closed due to COVID-19, we will accept returns up to 30 days after our Salon has re-opened. All original components (packaging, attachments, etc.) and any applicable free items must accompany your return. Returns without original proof of purchase may be accepted for exchange only. If you are unable to find a suitable exchange product, a gift card may be issued for the current value of the originally purchased product. 

DEFECTIVE HAIR TOOLS: Hair Tools with a manufacturer defect can be exchanged with proof of purchase within one year of the original purchase date.

PERSONAL ITEMS & GIFT CARDS: Personal items such as combs, brushes, nail products, polishes, cosmetics, hair accessories, hair extensions, and opened Home Hair Colour items are final sale and not returnable. Gift Cards are final sale and are not refundable and/or not exchangeable.

ONLINE PURCHASES: Your online Order Confirmation must be presented when returning items purchased online to our salon location. You will be responsible for paying the shipping costs for returning items to our warehouse. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Depending on weather conditions in your area, your product may arrive frozen. Products are manufactured with harsh winter conditions in mind, and freezing and thawing of the product does not affect its suitability.

 Do not return any products to NuHair Salon via air shipment. Aerosol products in pressurized containers and products containing certain chemicals are restricted to ground shipping service only. All returns are subject to approval and at NuHair Salons discretion. 

SHIPPING: To return your product, mail your product to:

728 Burloak Dr Unit C-3 Burlington, ON L7L 6P2